HELP CENTRE
Account and Privacy
Managing your account, your data rights, and how EventLinqs protects your privacy.
How do I change my email address?
Log in and go to Account Settings. From there, you can update your email address. We will send a confirmation link to your new email address before the change takes effect. Your old email will receive a security notification.
How do I change my password?
Go to Account Settings and select 'Change password'. Follow the prompts to set a new password. If you signed up via Google, you do not have a separate EventLinqs password. Use your Google account to sign in.
How do I delete my account?
Go to Account Settings and select 'Delete account'. This permanently removes your account and associated personal information. We remove identifiable personal data within 30 days of your request. Transaction records are retained for up to 7 years as required by Australian tax law and consumer law obligations.
What information does EventLinqs collect about me?
We collect your name, email address, and optionally your phone number when you create an account. If you purchase a ticket, we record the event, ticket tier, amount paid, and transaction reference. We also collect device and usage data (browser type, IP address, pages visited) to help us run and improve the platform. We do not collect more than we need.
Does EventLinqs sell my personal data?
No. We do not sell personal data to advertisers, data brokers, or any third party. We share your data only with the service providers needed to operate the platform: Stripe for payments, Supabase for data storage, Resend for email delivery, and Vercel for hosting. None of these providers are authorised to use your data for any other purpose.
What does the event organiser see about me?
Organisers can see your name and email address for each ticket you purchase on their event. This is necessary for their guest list and for sending event communications. Organisers cannot see your payment details, your purchases on other events, or any other personal information.
How do I opt out of marketing emails from an organiser?
Every marketing email from an organiser includes an unsubscribe link at the bottom. Click it and you will be removed from that organiser's contact list within 48 hours. You can also manage all communication preferences from the Notifications section in your Account Settings.
I think someone else has accessed my account. What should I do?
Change your password immediately from Account Settings. If you used Google Sign-In, review your Google account security and check for any sign-in activity you do not recognise. Then contact us at hello@eventlinqs.com so we can review your account activity and take any necessary action.
What are my privacy rights under Australian law and the GDPR?
Under the Australian Privacy Act and, where applicable, the GDPR, you have the right to access the personal information we hold about you, request corrections, ask for deletion, and request a machine-readable copy of your data. To exercise any of these rights, contact us through the support form on our website and select Privacy as the topic. We respond to privacy requests within 30 days.
How do I export a copy of my data?
Contact us through the support form on our website and select Privacy as the topic. We will prepare a machine-readable copy of your personal information and send it to your registered email within 30 days.
Does EventLinqs use third-party advertising trackers?
No. We do not run third-party advertising or retargeting trackers. We use internal analytics tools to understand how the platform is used in aggregate. This data is never sold or shared with advertisers. You can opt out of analytics tracking in your Account Settings or by enabling your browser's Do Not Track setting.