HELP CENTRE
Contact Us
How to reach our team, what to expect, and answers to common questions about support.
How do I get help?
Use the contact form on our website. Describe your issue in as much detail as you can, including your order reference or event name where relevant. We reply to all messages within 1 business day, Monday to Friday.
How quickly will I receive a response?
We aim to respond within 1 business day, Monday to Friday. For urgent event-day issues, mark your message as urgent in the contact form. We do not currently offer 24/7 support.
Is there a phone number I can call?
No. We handle all support through our contact form. Written support creates a clear record of the issue, gets routed to the right person faster, and avoids the delays common with phone queues. Most issues are resolved in a single reply.
I am an organiser and something has gone wrong at my event right now. What do I do?
Send a message through the contact form with URGENT in the subject line. Describe the issue as specifically as possible: what is happening, at which venue, and what you have already tried. We monitor for urgent messages and will respond as quickly as we can.
Where is the EventLinqs team based?
EventLinqs is headquartered in Geelong, Victoria, Australia. Our support team is Australia-based.
I am an organiser or venue based in Africa. Can I work with EventLinqs?
Yes. Reach out via the contact form and select 'Partnership' as your topic. We are expanding to support events across Africa, and we want to hear from you. We cannot give a fixed timeline for African payout routes and local payment methods, but those are part of our expansion and we want to be in conversation with the right people ahead of that.
I am interested in a partnership or commercial arrangement. Who do I contact?
Use the contact form and select 'Partnership' as the topic. Describe the nature of the partnership opportunity. We review all partnership inquiries and reply within 3 business days.
I am from a media outlet and would like to cover EventLinqs. Who do I contact?
Use the contact form and select 'Press' as the topic. Include a brief description of the story and the publication or outlet. We respond to press inquiries within 2 business days.
I have an accessibility requirement and need help using the platform.
Contact us via the contact form and describe what you need. We will do our best to assist, including providing tickets in an accessible format or helping you complete your purchase over email.
I suspect a scam or fraudulent event listed on EventLinqs. How do I report it?
Use the contact form and describe the event you are concerned about, including the event name and URL. We investigate all reports and will remove an event immediately if we find evidence of fraud. If you have already purchased a ticket to a suspected fraudulent event, include your order reference and we will work with you on a resolution.