Organiser Agreement

About This Agreement

This agreement applies whenever you use EventLinqs to list an event, sell tickets, or manage attendees. It sits on top of our Terms of Service, and where the two conflict on an organiser matter, this agreement applies.

It is a binding agreement between you (the organiser) and Lawal Adams, trading as EventLinqs, ABN 30 837 447 587, PO Box 141, Newcomb VIC 3219, Australia. By publishing an event you accept it.

We have written it in plain language on purpose. If anything here is unclear, ask us at organisers@eventlinqs.com before you publish.

Our Role and Yours

You are the seller of the ticket and the provider of the event. You set the event, the price, the inclusions, the conditions of entry, and your own refund policy. You carry the legal responsibility for delivering what you advertised.

EventLinqs provides your event technology and is your limited payment collection agent. We provide the technology, and we collect ticket money from buyers on your behalf. Payment by a buyer to us discharges that buyer's obligation to pay you. We hold the funds and pay them to you under the payout terms below.

We are not a co-promoter, partner, producer, or venue operator for your event, and we do not take on your obligations to attendees, performers, venues or suppliers.

Eligibility and Verification

To sell paid tickets you must:

• Be at least 18 and legally able to enter contracts.
• Hold a valid ABN or equivalent business registration if you are based in Australia.
• Provide accurate business, contact and bank account details, and keep them current.
• Complete identity and business verification through Stripe Connect, which collects and verifies your identity and bank details directly. EventLinqs does not store your identity documents.

Payouts remain on hold until Stripe reports your connected account as verified and payouts-enabled. We may pause payouts if Stripe later requires further information from you.

Free events may be listed by any verified account.

Your Listings

You are responsible for everything in your listing being accurate and not misleading, including the date, time, venue, line-up, inclusions, age restrictions, accessibility information, and your refund policy. Misleading or deceptive conduct is unlawful under the Australian Consumer Law, and a listing is a representation to consumers.

You confirm that you hold the rights to everything you upload, including images, artwork, logos, music and performer likenesses, and that you have the right to sell tickets to the event.

You keep ownership of your content and grant us the licence described in the Terms of Service so we can display and promote your event. We may remove or unpublish a listing that breaches this agreement, is unlawful, or exposes us or attendees to risk.

Fees

One fee applies to each paid ticket sold through EventLinqs:

• EventLinqs fee: 3.5% of the ticket price plus AUD 0.99 per ticket. Card processing is included in this fee and is not charged separately.

Free events carry no fees at all. If the order total is zero, no fee is calculated and nothing is charged.

These figures are read live from our pricing system, which is the same single source that calculates what a buyer is charged and what you are paid. The rate published here is therefore always the rate applied.

Who pays the fees. You choose per event. Under pass-on (the default), the buyer pays the fees on top of the ticket price and you keep the full face value. Under absorb, the buyer pays only the ticket price and the fees are deducted from your payout. The buyer always sees the true all-in total before committing to buy.

GST. You are the seller, so you are responsible for any GST on the ticket price and for your own tax reporting. EventLinqs deals with GST only on its own fees, and only once registered for GST. Ticket prices and fees are treated as GST-inclusive, and no separate GST line is added to the buyer total.

Founding Organiser Offer

The Founding Organiser offer is available to the first 50 organisers in Australia. If you are accepted into it:

• You pay zero platform fees for 6 months from the date we confirm your place.
• The fee-free period extends by a further 3 months for each organiser you successfully refer who publishes and sells a paid event.
• In return we ask for your honest feedback on the platform as we build it.

The fee-free period means no EventLinqs fee at all. There is one fee and it is waived in full during the period, so a $20 ticket is $20 all in. Card processing is included in our fee, so nothing is charged separately in its place.

The offer is capped and closes once 50 places are taken. Places are confirmed by us in writing. We may withdraw a place where an organiser breaches this agreement. At the end of your fee-free period, the standard published rates apply, and we will tell you before that happens.

Rate Changes

Your rate never changes retroactively. Tickets already sold keep the fee that applied when they were sold. A rate change never reaches back into completed orders.

A promotional rate is held for its stated term. If you are on a promotional, founding or negotiated rate, that rate applies for the full term we agreed with you, including any extensions you have earned. We will not shorten it or raise it during that term.

For standard rates, we will give you at least 30 days notice by email before a change takes effect. Events already on sale when the notice period ends keep the previous rate until they finish. If you do not accept a new rate, you may stop listing new events and we will pay out your existing events under the old rate.

Payouts and the Reserve

EventLinqs holds ticket funds and pays you after your event. This protects attendees, and it is what lets us guarantee refunds on cancellation.

The payout schedule. Your payout is released 3 business days after your event ends. Business days exclude weekends. The payout is the ticket revenue less the fees above, less any refunds, chargebacks and adjustments on that event.

The reserve. We hold a reserve of 20% of your net share of each order, to cover refunds and chargebacks that arrive after the event.

• The reserve is released at the same point as the rest of your payout, 3 business days after the event ends, so in the normal case you receive 100% of what you are owed in one release.
• The reserve is only held back beyond that point where there is an open dispute on that event. If a chargeback is open, the reserve stays held until it is resolved, and is then released or applied to the outcome.
• Refunds are taken from the reserve first, then from your available balance.

When we may hold funds longer. We may extend a hold, raise a reserve, or pause a payout where we reasonably suspect fraud, where your dispute rate is materially above normal, where you are in material breach of this agreement, where Stripe requires further verification, or where the law requires it. We will tell you why, and release the funds as soon as the reason no longer applies.

Payouts go to the verified bank account on your Stripe connected account. We cannot pay to a third party. Your current balance, reserve, and release dates are visible in your organiser dashboard.

Refunds

Our Refund and Ticket Policy sets out when a buyer is entitled to a refund. You must honour it, and you must honour your own published policy where it is more generous.

How refunds happen. You can issue a refund yourself from the order screen in your dashboard. EventLinqs can also issue one, and will do so where the Refund and Ticket Policy or the Australian Consumer Law requires it, including where you have not acted within a reasonable time. Buyers do not have a self-service refund button, so refund requests reach you or us by email.

Who bears the cost. When an order is refunded, the refund is taken from your reserve and balance for that event, up to the amount you received. Under the fee arrangement currently operating, the EventLinqs fee portion of a refunded order is borne by EventLinqs and is not deducted from you in addition to your share.

We reserve the right to recover fees. Where an event is cancelled, abandoned, or materially misrepresented by you, and EventLinqs refunds buyers their fees as a result, we may recover the cost of those fees from your payout, your reserve, or as a debt. We will itemise any such recovery before applying it.

If refunds exceed the funds we hold for you, the shortfall is a debt payable by you to EventLinqs, and we may offset it against payouts on your other events.

Chargeback Liability

A chargeback happens when a buyer disputes a payment with their bank. The card network decides the outcome, not EventLinqs and not the buyer.

• You carry the liability for chargebacks on your events. When a dispute is opened, the disputed amount is debited from your balance for that event and a hold is placed on it.
• Payouts pause on a disputed event. While a dispute is open on an event, the reserve for that event is not released.
• We will help you fight it. We assemble the evidence we hold, including the order record, the ticket, and whether it was scanned at the door, and we submit the response. You must give us any additional evidence promptly when we ask.
• If the dispute is resolved in your favour, the amount is returned to your balance and released.
• If it is lost, the amount stays deducted. Any fee the card network charges for the dispute may also be passed on to you.
• Sustained high dispute rates put your account at risk. We may raise your reserve, extend your hold period, suspend ticket sales, or close your account.

If your balance is insufficient to cover a lost chargeback, the amount is a debt payable by you, and we may recover it from payouts on your other events.

Cancelling or Rescheduling

Cancelling an event is serious for the people who bought tickets. If you must cancel or reschedule, these obligations apply.

• Tell us immediately at organisers@eventlinqs.com, and in any event within 24 hours of the decision. Do not announce a cancellation to attendees before telling us, so that refund messaging is accurate.
• Cancelled events are refunded in full, including all EventLinqs fees, to every ticket holder. You authorise us to process those refunds without needing your further approval, and to apply them against your reserve, your balance, and your future payouts.
• Rescheduled events: every ticket holder must be offered the choice of keeping their ticket for the new date or taking a full refund. You cannot force a credit or a transfer on an attendee.
• Significant changes to venue, line-up or format may trigger refund rights under the Australian Consumer Law. Tell us before you make the change so we can advise ticket holders correctly.
• If funds have already been paid to you and an event is later cancelled, you must return the amount needed to refund attendees within 7 days of our request. This is a debt payable to EventLinqs.
• You remain responsible for your own communications with attendees, and for any obligations you have to performers, venues and suppliers.

Repeatedly cancelling events, or cancelling after taking payment with no intention of delivering, is a serious breach and may be reported to regulators or the police.

Duties to Attendees

You must:

• Deliver the event as advertised, on the stated date, at the stated venue, with the stated programme.
• Provide safe conditions of entry and comply with the venue's rules and capacity limits.
• Publish clear, lawful conditions of entry, age restrictions, and accessibility information before tickets go on sale.
• Respond to attendee enquiries and complaints promptly, and within 2 business days.
• Honour your published refund policy, and the Refund and Ticket Policy where it gives the attendee more.
• Not discriminate against attendees on any ground protected by Australian anti-discrimination law.

Attendee Data

You own your attendee relationships. We do not wall you off from the people who buy your tickets. You can see and export your attendee list, including names and email addresses, from your dashboard at any time, and you keep that data if you leave.

That ownership carries obligations. You must:

• Comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in respect of attendee information, whether or not the Act otherwise applies to your organisation.
• Use attendee information only to run your event and for your own legitimate purposes as the organiser.
• Never sell, rent or trade attendee information to a third party.
• Only send marketing to attendees who consented to hear from you at checkout. Consent given to EventLinqs is not consent to hear from you. The export marks who opted in.
• Comply with the Spam Act 2003 (Cth): identify yourself, and include a working unsubscribe in every marketing message.
• Keep the data secure, and handle access, correction and deletion requests that attendees make to you.
• Tell us promptly if attendee data you hold is involved in a data breach, so we can meet our own notification obligations.

We may suspend access to attendee exports where we have reasonable grounds to believe data is being misused.

Prohibited Events and Conduct

You must not list, promote or sell tickets to:

• Events that are unlawful, or that promote or facilitate unlawful activity.
• Events promoting violence, terrorism, or serious harm, or that vilify or incite hatred against a person or group on the basis of race, religion, ethnicity, nationality, disability, sex, gender identity or sexual orientation.
• Events involving unlicensed gambling, or prize promotions run without the permits your state or territory requires.
• Events involving the sale or supply of illicit drugs, or alcohol supplied without the required licence.
• Sexually explicit events or adult services that are unlawful or not lawfully permitted at the venue.
• Events involving weapons, explosives, or other regulated goods without the required authorisation.
• Events involving cruelty to animals, or the sale of protected wildlife.
• Events promoting pyramid schemes, referral selling schemes, unlicensed financial products, or investment schemes that breach financial services law.
• Events infringing another person's intellectual property, including unlicensed tribute performances presented as official, or unauthorised screenings.
• Events you do not have the right to run, including selling tickets to an event organised by someone else, and speculative listings for events not confirmed.
• Events designed to launder money, evade tax, or evade sanctions.
• Events endangering children, or failing to meet working-with-children requirements where they apply.

You must also not:

• Advertise a ticket price that is not achievable, or hide compulsory charges, which is drip pricing and unlawful under the Australian Consumer Law.
• Create false urgency or scarcity, or publish fake sales, fake reviews or fake attendance figures.
• Buy tickets to your own event to manufacture demand, or use the platform to test or launder card details.
• Move buyers off-platform to avoid fees after they have discovered your event here.
• Misuse the EventLinqs name or branding, or imply we endorse or co-produce your event.

We may unpublish an event, suspend sales, withhold funds, or close an account for a breach of this section, and we may report serious matters to the police or a regulator.

Insurance, Licences and Tax

You are responsible for obtaining and maintaining everything your event legally requires, including public liability insurance appropriate to the event and venue, venue and liquor licensing, council permits, food handling approvals, noise and crowd management compliance, and work health and safety obligations.

You are responsible for your own tax affairs, including GST, income tax, and any withholding. We do not provide tax advice, and we do not remit tax on the ticket price on your behalf.

We may ask you to evidence any of the above, and to pause sales until you do.

Suspension and Termination

You may stop using EventLinqs at any time. Doing so does not release you from obligations to attendees who already hold tickets, or from refund, chargeback and reserve obligations on events already sold.

We may suspend sales, withhold payouts, unpublish listings, or close your account where you materially breach this agreement, where we reasonably suspect fraud or unlawful activity, where your dispute rate is unacceptable, or where the law requires it. Except where the matter is serious or urgent, we will tell you first and give you a reasonable opportunity to fix it.

On termination, funds properly owed for events already delivered remain payable to you, subject to refunds, chargebacks, reserves, and any debt you owe us. Sections covering fees owed, refunds, chargebacks, data obligations, liability and indemnity survive termination.

Liability and Indemnity

Nothing in this agreement excludes, restricts or modifies any right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded.

To the extent permitted by law, our total liability to you for all claims in any 12 month period is limited to the total fees we earned from your events in that period. Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.

You indemnify EventLinqs against claims, losses, penalties and reasonable legal costs arising from your event, your listings, your breach of this agreement or the law, your handling of attendee data, or claims by attendees, performers, venues, suppliers or regulators relating to your event. This does not apply to the extent the loss was caused by our own breach or negligence.

You must hold public liability insurance appropriate to your events, and provide evidence of it on request.

Changes to This Agreement

We may update this agreement as the platform and the law change. For material changes we will give you at least 30 days notice by email or in your dashboard before they take effect.

Events already on sale continue under the version in force when they were published, until they finish. If you do not accept a change, you may stop listing new events and we will pay out your existing events under the previous terms.

Contact

Organiser support: organisers@eventlinqs.com

Cancellations and urgent event changes: organisers@eventlinqs.com, marked urgent.

Legal notices: legal@eventlinqs.com, or by post to PO Box 141, Newcomb VIC 3219, Australia.

Related Policies

• Terms of Service: the agreement governing all use of EventLinqs.
• Privacy Policy: how we handle personal information.
• Refund and Ticket Policy: the refund rules you must honour.