Getting paid and payout timing

Here is the whole model in one paragraph. When someone buys a ticket, the money is collected and held, not sent straight to you. After your event has finished and a short settling window has passed, the amount owed to you is transferred to your connected payout account, and from there it lands in your bank on your own bank schedule. Holding the funds is what lets a refund actually work without chasing you for money back.

Connect your payout account once

Open Payouts from the dashboard. You will be taken through the Stripe identity check: your business or sole trader details, and the bank account the money should reach. It is the same verification every legitimate payments provider is legally required to do, and it only happens once for your organisation.

• Free events do not need a connected account. You can publish and run them without ever touching this screen.
• A paid event cannot publish until the account is connected, verified and unrestricted, because otherwise there is nowhere for the money to go.
• If Stripe asks for another document later, the Payouts screen tells you exactly what is outstanding.

What is taken out

Two fees apply to each paid ticket, and both are currently set to 3.5% + AUD 0.99 for the platform fee plus a payment processing fee, shown live from the platform pricing engine rather than typed into this page. Free tickets carry no fees at all, permanently.

You choose per event whether those fees are passed on to the buyer or absorbed by you. Pass on is the default: the buyer pays the fees on top and you keep the full face value of the ticket. Absorb takes the fees out of your payout instead, so the buyer pays exactly the sticker price. Either way the buyer sees the true all-in total before they reach checkout, which is required in Australia and is a good idea regardless.

When the money moves

1. 1

   While the event is selling

   Funds accumulate against your event. Nothing is transferred yet. You can watch the balance build on the Payouts screen.

2. 2

   Your event ends

   The clock starts at your event end time, which is the one you set in the event form. This is why a wrong end time delays a payout.

3. 3

   The settling window passes

   Your funds are released 3 days after the event ends. That window absorbs late refunds and card disputes so money is not sent out and then clawed back.

4. 4

   The transfer runs

   An automatic job runs regularly and moves the released amount to your connected account. It is safe to run repeatedly: once an event is paid, it is not paid twice.

5. 5

   Your bank pays out

   From your connected account, the money follows your own bank payout schedule, which typically adds a small number of business days depending on your bank.